Privacy Policy

Last updated on 2024.

Welcome

We are Chazza Immo a Public Limited Company” (PLC) located at Heilig Hartstraat 7/1, 8870 Izegem, België, with company registration number BE0444878721.

In this Privacy Policy, we explain the personal information we collect as the ‘data controller’ and how we use and share it to enhance our services.

This Privacy Policy is an integral part of our General Terms and Conditions.

Personal Data

The limited personal data we retain are collected in the following ways:

Website: When you visit our website, certain data, including your IP address, is recorded through cookies for the purpose of maintaining and improving our website. More information about these cookies can be found in our separate Cookie Policy. Business Relationship: When you contact us in the context of our services as a (potential) customer or partner, we process your full name, contact information (email address, phone number, office and/or residential address), and other data necessary for orders, invoicing, or collaboration (such as your bank details, contact history, or data related to your previous orders). Marketing: If you grant us explicit consent, we process your full name and email address for sending direct marketing, newsletters, promotions, and offers related to our products and services. You can always easily unsubscribe from these communications. [Additional personal data if relevant] While you are never obligated to disclose personal data, refusal to provide necessary information may hinder or make it impossible for us to provide our services.

Processing Purposes

We process personal data for the purposes of general customer and order management, or to provide our services. This includes customer administration, order and delivery tracking, invoicing, responding to inquiries, and for marketing purposes.

The processing is based on the following categories of legal grounds:

Based on your consent; Necessary for the performance of a contract; Necessary to comply with a legal obligation; To protect your vital interests or those of another person; For the performance of a task carried out in the public interest; Necessary for the pursuit of our legitimate interests as a business. To the extent that the processing of personal data is based on your explicit consent, you always have the right to withdraw your consent.

Sharing with Third Parties

If necessary to achieve the stated purposes, we may share personal data with employees and professional partners. Our partners will, in turn, take the necessary technical and organizational measures to protect this personal data.

We will never commercialize your personal data to third parties. In the event of a potential reorganization, bankruptcy, or transfer of business activities, data that is part of our business operations may be transferred to third parties.

In limited cases, we may also be obligated to share personal data based on a court order or mandatory legislation, such as for fraud prevention or security issues, or to protect our rights.

Retention Period

We process and retain personal data for a reasonable period necessary to achieve the stated purposes, in relation to our contractual relationship, to comply with legal requirements, or as part of reasonable retention mechanisms limited in time (backups).

Your Rights

All individuals whose personal data we retain have the right to:

Access their personal data; Have their personal data corrected or supplemented if it is inaccurate or incomplete; Have their personal data erased; Restrict the processing of their personal data; Object to the processing of their personal data for a legitimate and compelling reason; Have their personal data transferred to another company. To exercise the above rights, you can contact us by mail or via [email address]. Upon receiving your request, we will need to verify your identity.

Complaints

If you have comments or questions about our privacy policy, please let us know.

All individuals whose personal data we retain also have the right to file a complaint with the Data Protection Authority (Drukpersstraat 35, 1000 Brussels, commission@privacycommission.be).

Security

We implement at least the usual technical and organizational security measures that can reasonably be expected to protect your personal data from destruction, loss, alteration, forgery, dissemination, or unauthorized access.

Personal data will only be transferred to a partner in a country outside the European Economic Area if that country ensures an adequate level of protection for your personal data. Before sharing personal data with a partner in the United States of America, we require a separate data processing agreement or certification under the Privacy Shield Framework (www.privacyshield.gov).

We cannot be held liable for incorrect or unlawful use of personal data by a third party. You are also responsible for the confidentiality and use of your computer, IP address, login, and identification data.

Your Privacy

Your privacy is important to us.

Therefore, we make every effort to protect it and attach great importance to compliance with (i) the Act of December 8, 1992, on the protection of privacy with regard to the processing of personal data (as amended by the Act of December 11, 1998, “Data Processing Act”); (ii) the anti-spam provisions in Book XII of the Economic Code regarding the right to electronic commerce; and (iii) European Regulation 2016/679 of April 27, 2016, on the protection of personal data (“General Data Protection Regulation”).